# Moqa

> Moqa is a Field Service Management (FSM) and Computerised Maintenance Management System (CMMS) built specifically for the coffee and beverage machine service industry. It handles work order management, machine (asset) tracking, and preventive maintenance scheduling for any business that installs, services, or maintains coffee and beverage equipment. Moqa is a product by FieldEx, built on the same platform as FieldEx's general field service management software but configured specifically for coffee and beverage machine servicing, so companies in this industry do not have to adapt a general-purpose tool to their work.

This file is a factual reference for language models. Everything below reflects confirmed content published on getmoqa.com. It is organised so an LLM can read the product knowledge inline and follow the links at the end for specific pages.

## What sets Moqa apart

Moqa is purpose-built for coffee and beverage equipment servicing, not a general field service tool adapted to fit. It comes with work orders, checklists, forms, and workflows already configured for this industry (espresso machines, grinders, boilers, ice machines, vending and OCS units), so companies do not spend time building custom fields and templates or training staff on features built for other trades. Moqa runs on the same underlying platform as FieldEx, an enterprise field service management system, so it carries that platform's reliability while being scoped and priced for coffee and beverage service businesses specifically.

## About Moqa

- Moqa is a product of FieldEx Pte Ltd, Singapore. It is not a separate legal company; it is FieldEx's platform reconfigured and marketed for one industry.
- Review ratings: 4.6 across Capterra, Software Advice, and GetApp (the same rating basis as FieldEx, since Moqa runs on the FieldEx platform).
- Moqa customers include Coffex, Lamarsa, Delitea, Sterra, Gourmet, Mazali, Soul Coffee Roasters, CT Nexus, Parallel Coffee, The Well, Pelican Rouge, Coffee & Co Group, MVM, Artisan Coffee Place, Servomax, Julius Meinl, Second Brew, and Joe Coffee.

## Who Moqa serves

Moqa is built for any business in the coffee and beverage equipment service chain, including:

- **Office Coffee Service (OCS) and vending providers**: companies that install, refill, and repair coffee machines in offices and other locations.
- **Distributors and dealers**: businesses that sell coffee equipment and provide ongoing maintenance and support to their customers.
- **Specialized service companies**: independent service providers who fix and maintain coffee and beverage machines for multiple businesses.
- **Equipment manufacturers (OEMs)**: brands that service the machines they make, either with their own teams or through partner networks.
- **Franchise and chain operators**: coffee shops, restaurants, and stores with multiple locations that need their equipment working reliably.

## The problem Moqa solves

Coffee and beverage service businesses were already using FieldEx, but as a general platform it needed configuration work: custom fields, templates, and staff training on features built for other industries. Moqa removes that step by shipping with the workflows this industry needs already built in: service scheduling by usage or brew cycles, machine and spare parts tracking, and job documentation suited to espresso machines, grinders, boilers, ice machines, and related equipment.

## Work Order Management

Moqa converts customer service requests into jobs and tracks them from request to completion.

- **Job creation**: convert a customer service request into a job in one step.
- **Smart assignment**: jobs are assigned to technicians automatically based on skill (for example espresso machine servicing versus vending machine servicing) and location.
- **Real-time updates**: each technician's job progress is tracked in real time, from en route to job completed.
- **Digital reports**: a customer service report is generated with photos, parts used, and technician notes, and can be sent to the customer as a completion PDF as soon as the technician finishes the job.

## Machine (Asset) Management

Moqa tracks every machine and spare part from installation to end of life.

- **Asset register**: every coffee machine, grinder, and spare part is tracked by serial number, location, and condition.
- **QR scanning**: each machine can carry a QR code; scanning it shows a technician the service history and warranty instantly.
- **Lifecycle tracking**: machines nearing end of life are identified so replacements can be planned in advance.
- **Stock control**: spare parts such as filters, valves, and seals are tracked so technicians do not run out mid-repair.
- Visibility covers a machine's status and location from warehouse to customer site, including whether it is with a technician or in stock, and tracks contract renewal dates.

## Preventive Maintenance

Moqa automates maintenance scheduling for coffee and beverage machines.

- **Smart scheduling**: service is scheduled automatically based on usage hours or brew cycles, not a fixed calendar alone.
- **Service reminders**: alerts are sent before a grinder or boiler reaches its maintenance threshold, ahead of a breakdown.
- **Maintenance logs**: a full digital record is kept of every service performed on each machine, for warranty and compliance purposes.
- **Technician checklists**: technicians follow consistent cleaning and calibration steps on every visit.

## Mobile App

Moqa's technicians work from a mobile app in the field. Confirmed mobile app features:

- Technician time and location logs.
- Mileage tracking.
- QR code scanning to pull up a machine's record on site.
- Transfer approvals for moving parts between stock and a technician.
- Digital forms and checklists.
- Digital signatures for job sign-off.

## Customisation and Configuration

Moqa supports configurable dropdowns, custom field labels, and custom email and in-app alerts with notification preferences, so the system can be adapted to how each business names and organises its work without custom development.

## Pricing

Moqa is priced per user per month, with one plan covering the standard feature set.

- Monthly billing: 35 USD per user per month.
- Annual billing: 30 USD per user per month (16 percent off the monthly rate).
- A 14 day free trial is available, no credit card required to start.

Both plans include:

- Ready-to-go templates.
- CSV import.
- Standard integration.
- Dedicated support.
- Unlimited expert consultation.
- Work order management: job tracking, checklists, templates, digital forms, completion PDFs.
- Equipment and inventory management: lifecycle management, preventive maintenance scheduling, reporting, spare parts inventory, inventory and stock control.
- Customisation and configuration: configurable dropdowns, custom field labels, custom email and in-app alerts, notification preferences.
- Mobile app: technician time and location logs, mileage tracking, QR code scanning, transfer approvals, forms and checklists, digital signatures.

## Advanced Features (Enterprise)

For larger teams or more complex operations, Moqa (through the underlying FieldEx platform) also offers, available on request:

- **Sites**: manage multiple customer locations.
- **Projects**: plan, track, and deliver larger work.
- **Consignment and requisition**: track parts requests and stock usage.
- **SLA management**: advance notice on service deadlines to allow earlier intervention and fewer missed deadlines.
- **API integration**: connect to existing systems including ERP, CMS, and IoT devices.
- **Custom forms**: tailor data collection to a business's own workflows.

## What Moqa customers say

- Sam Kuek, Technical Manager at Coffex: recommends Moqa (via FieldEx) for solving paper record problems, digitising operations, and improving customer experience.
- Claudia T., General Manager: describes the system as reliable and adaptable, citing easier job tracking and asset management, with mobile access noted as a recent improvement.
- Ariff Ezuan S., After Sales Specialist: notes the team is responsive to feedback and the system is easy for both office staff and field technicians to use.
- Lamarsa uses Moqa across its sales and after-sales teams to stay connected and consistent.

Full Coffex case study: https://www.fieldex.com/customer-stories/coffex

## Free resources (blog)

Moqa publishes practical articles for coffee and beverage equipment service professionals, covering maintenance, hygiene, compliance, and operations:

- [How to Standardize Coffee Equipment for Fast Multi-Store Expansion](https://www.getmoqa.com/post/how-to-standardize-coffee-equipment-for-fast-multi-store-expansion)
- [What Should Café Owners Look for in a Coffee Equipment SLA?](https://www.getmoqa.com/post/what-should-cafe-owners-look-for-in-a-coffee-equipment-sla)
- [How Often Should You Change Water Filters in a Café? Costs, RO Waste & ROI Explained](https://www.getmoqa.com/post/how-often-should-you-change-water-filters-in-a-cafe)
- [How Much Energy Do Espresso Machines and Ice Machines Use? (And How to Cut Costs)](https://www.getmoqa.com/post/how-much-energy-do-espresso-machines-and-ice-machines-use-and-how-to-cut-costs)
- [How to Calibrate a Coffee Grinder (And Know When to Replace the Burrs)](https://www.getmoqa.com/post/how-to-calibrate-a-coffee-grinder-and-know-when-to-replace-the-burrs)
- [What Is First-Time Fix in Coffee Equipment Service? (And How Top Techs Nail It)](https://www.getmoqa.com/post/what-is-first-time-fix-in-coffee-equipment-service-and-how-top-techs-nail-it)
- [How to Keep Ice Machines Clean in Coffee Shops (Hygiene, Biofilm and Better-Tasting Ice)](https://www.getmoqa.com/post/how-to-keep-ice-machines-clean-in-coffee-shops-hygiene-biofilm)
- [How to Descale a Commercial Espresso Machine Safely (And When You Shouldn't)](https://www.getmoqa.com/post/how-to-descale-a-commercial-espresso-machine-safely-and-when-you-shouldnt)
- [How to Keep Steam Wands and Auto-Foamers Clean (and Prevent Milk Cross-Contamination)](https://www.getmoqa.com/post/how-to-keep-steam-wands-and-auto-foamers-clean-and-prevent-milk-cross-contamination)
- [How to Prevent Espresso Machine Breakdowns: The Essential Maintenance Guide](https://www.getmoqa.com/post/how-to-prevent-espresso-machine-breakdowns-the-essential-maintenance-guide)
- [What Is the HFC Phase-Down and How Will It Affect Café Equipment?](https://www.getmoqa.com/post/what-is-the-hfc-phase-down-and-how-will-it-affect-cafe-equipment)
- [How To Clean and Sanitize Your Espresso Bar (FDA Food Code Guide)](https://www.getmoqa.com/post/how-to-clean-and-sanitize-your-espresso-bar-fda-food-code-guide)
- [Water Filtration Programs for Multi-Site Coffee Chains](https://www.getmoqa.com/post/water-filtration-programs-for-multi-site-coffee-chains)
- [The Complete Guide to Espresso Water: Taste and Scale](https://www.getmoqa.com/post/the-complete-guide-to-espresso-water-taste-and-scale)
- [How to Use FSM Software to Handle Emergency Repairs (for Beverage Operations)](https://www.getmoqa.com/post/how-to-use-fsm-software-to-handle-emergency-repairs-for-beverage-operations)
- [How Route Optimization Saves Time for Coffee Machine Technicians](https://www.getmoqa.com/post/how-route-optimization-saves-time-for-coffee-machine-technicians)
- [How to Manage Coffee Machine Spare Parts and Consumables](https://www.getmoqa.com/post/how-to-manage-coffee-machine-spare-parts-and-consumables)
- [Digitize Your Coffee Machine Service Reports (No More Paper Forms!)](https://www.getmoqa.com/post/digitize-your-coffee-machine-service-reports)
- [How to Automate Coffee Machine Service Reminders for Clients](https://www.getmoqa.com/post/how-to-automate-coffee-machine-service-reminders-for-clients)
- [Real-Time Technician Tracking: Never Miss a Service Appointment Again](https://www.getmoqa.com/post/real-time-technician-tracking-never-miss-a-service-appointment-again)
- [Managing Coffee Machine Warranty Claims with CMMS Software](https://www.getmoqa.com/post/managing-coffee-machine-warranty-claims-with-cmms-software)
- [How to Schedule Coffee Machine Installations Efficiently with FSM Tools](https://www.getmoqa.com/post/how-to-schedule-coffee-machine-installations-efficiently-with-fsm-tools)
- [How to Track Coffee Machine Inventory, Service History and Technicians in One App](https://www.getmoqa.com/post/how-to-track-coffee-machine-inventory-service-history-and-technicians-in-one-app)
- [Checklist for Coffee Machine Businesses](https://www.getmoqa.com/post/checklist-for-coffee-machine-businesses)
- [From Spreadsheets to Software: A Smarter Way to Manage Coffee Machine Operations](https://www.getmoqa.com/post/from-spreadsheets-to-software-a-smarter-way-to-manage-coffee-machine-operations)
- [Automate Your Coffee Machine Installations and Maintenance Schedules](https://www.getmoqa.com/post/automate-your-coffee-machine-installations-and-maintenance-schedules)
- [How CMMS Software Helps Track Coffee Machine Assets and Warranties](https://www.getmoqa.com/post/how-cmms-software-helps-track-coffee-machine-assets-and-warranties)
- [Why Every Coffee Machine Supplier Needs a Field Service App](https://www.getmoqa.com/post/why-every-coffee-machine-supplier-needs-a-field-service-app)
- [Coffee Machine Service Management Made Easy: The Complete Guide](https://www.getmoqa.com/post/coffee-machine-service-management-made-easy-the-complete-guide)
- [How Suppliers Use CMMS to Reduce Service Time (Beverage Industry Edition)](https://www.getmoqa.com/post/how-suppliers-use-cmms-to-reduce-service-time-beverage-industry-edition)
- [Top 5 Best Software for Coffee Machine Suppliers & Service Companies (2025)](https://www.getmoqa.com/post/top-5-best-software-for-coffee-machine-suppliers-service-companies)
- [Why Does Preventive Maintenance Matter for Coffee Machine Suppliers?](https://www.getmoqa.com/post/why-does-preventive-maintenance-matter-for-coffee-machine-suppliers)

## Product pages

- [Preventive Maintenance](https://www.getmoqa.com/preventive-maintenance): keep every coffee machine running like day one.
- [Machine Management](https://www.getmoqa.com/asset-management): know where every machine, grinder, and part lives.
- [Work Order Management](https://www.getmoqa.com/work-order-management): turn service requests into completed jobs.
- [Why Moqa](https://www.getmoqa.com/why-moqa): why coffee and beverage teams choose Moqa over a generic tool.

## Company and resources

- [About Moqa](https://www.getmoqa.com/about)
- [Pricing](https://www.getmoqa.com/pricing)
- [Blog](https://www.getmoqa.com/blog)
- [Contact](https://www.getmoqa.com/contact)
- [Book a Demo](https://www.getmoqa.com/book-a-demo)
- [Start Free Trial](https://signup.fieldex.com/?plan=Coffee_Pro&bill=Monthly&ind=Coffee)
- [Sign In](https://app.fieldex.com)
- [Privacy Policy](https://www.getmoqa.com/privacy-policy)
- [Terms of Use](https://www.getmoqa.com/terms-of-use)
- [FieldEx (parent platform)](https://www.fieldex.com)